Privacy Policy & Terms and Conditions for SMS Communications

Effective Date: 2/19/2025
Last Updated: 3/19/2025

A New Leaf Home Care LLC (“Company,” “we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you provide when opting in to receive SMS communications and engaging with our services. This Privacy Policy outlines what information we collect, how it is used, and the measures we take to protect your data.

You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to info@anewleafhomecare.com. Reply HELP for Support.

1. Personal Information Collected from Clients

We may collect the following personal information from clients, caregivers, and individuals who interact with our services:

• Full name
• Phone number
• Email address
• Mailing address (if applicable)
• Communication preferences
• Service inquiries and scheduling details
  This information is collected through our web forms, phone/text interactions, and SMS OPT-IN processes.

Our current SMS OPT-IN form can be found here.

2. Purpose for Collecting Personal Information

The personal information we collect is used for the following purposes:

✔ To provide services – Including caregiver scheduling, client communication, and support.
✔ To send SMS notifications – Such as appointment reminders, service updates, and responses to inquiries.
✔ To improve our operations – Ensuring service efficiency and client satisfaction.
✔ To comply with legal requirements – As necessary for business operations and regulatory compliance.
We do not use personal information for unrelated marketing purposes.

3. Sharing of Customer Information

We take your privacy seriously and do not share, sell, or rent your personal information to third parties, affiliates, or marketing agencies.

✔ No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
✔ All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may only disclose your information when:

• Required by law enforcement or legal obligations.
• Necessary to provide services through a trusted third-party service provider (e.g., SMS delivery platforms, IT support), who are strictly prohibited from using your information for any other purpose.

4. Data Protection & Security

We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. These measures include:

✔ Secure storage of personal data.
✔ Encryption and access controls on sensitive information.
✔ Strict policies to limit data access to authorized personnel only.
While we implement security safeguards, no data transmission is 100% secure, and users acknowledge the risks associated with digital communication.

5. User Responsibilities & Restrictions

• Users must ensure they provide accurate and up-to-date contact information.
• By opting in to receive SMS communications, users confirm that they are the authorized owner of the mobile number provided.
• Users must not share sensitive personal information via SMS, as text messages are not encrypted.
• Misuse of our SMS service, including fraudulent or abusive behavior, may result in suspension or termination of service.

6. Limitation of Liability

A New Leaf Home Care LLC is not responsible for:

• Delays, undelivered messages, or message failures due to carrier issues, mobile provider restrictions, or technical errors.
• Any fees incurred by users from their mobile carriers due to SMS communications.
• Unauthorized access to a user’s device that may result in unintended message exposure.

Users acknowledge that they opt into SMS communications at their own risk and agree to release A New Leaf Home Care LLC from any claims related to SMS delivery issues.

7. Third-Party Service Providers

We may use third-party SMS service providers to send text messages. These providers are prohibited from using your information for any purpose other than delivering SMS communications.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy & Terms and Conditions at any time. Changes will be posted at https://anewleafhomecare.com/privacy-policy-communications, and continued use of our services after updates constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions about this Privacy Policy & Terms and Conditions or how your information is handled, please contact us:
📧 Email: info@anewleafhomecare.com
📞 Phone: 803-618-3166